Student Canvas Support by Division or School

Please use the following table to contact the applicable help email for any support needs based on your school or division. 

School/Division Student Support Contact 
Advanced Academic Programs (AAP) Online students have 24/7 access to Help Desk support: 
Call our toll-free help desk at (844) 417-0874
Chat with the help desk now
Email: jhaap@support.edu.help 
Carey Business School For tech support needs (regarding Canvas Pilot, Zoom, etc.), please contact the Online Course Technical Support: 
Chat with a technical support specialist 
Call toll-free at 844-306-1790 (press 2 for Canvas support) 
Email: carey@support.edu.help 
Krieger School of Arts and Sciences (KSAS) Students are encouraged to reach out to faculty if they are experiencing issues in their courses. 
Peabody Institute Select Canvas Support at the Peabody IT Service Desk 
School of Advanced International Studies (SAIS) Email: sais.odl@jhu.edu 
Phone: 202.663.5959 (9 am to 5pm ET, Mon-Fri) 
School of Education (SOE) Email: Soe-mtt@jhu.edu 
School of Medicine (SOM) Email: oachelpdesk@jhmi.edu
School of Nursing (SON) Course Support:  son-coursesupport@jhu.edu 
SON Help Desk:  son-helpdesk@jhu.edu 
Phone: 410-614-8800 
After-hours Support: Chat After Hours
Phone: 877-379-4609 
Whiting School of Engineering (WSE) Students are encouraged to reach out to faculty if they are experiencing issues in their course. For additional technical assistance, email: cldtsupport@jhu.edu 
Student Canvas Support by Division or School

Student not affiliated with one of the divisions should direct their questions to the JHU Canvas Support Form.