Please use the following table to contact the applicable help email for any support needs based on your school or division.
| School/Division | Student Support Contact |
|---|---|
| Advanced Academic Programs (AAP) | Online students have 24/7 access to Help Desk support: Call our toll-free help desk at (844) 417-0874 Chat with the help desk now Email: jhaap@support.edu.help |
| Carey Business School | 24/7 technical help for Carey courses, for immediate support: Call toll-free: 877-379-5788 Chat: Chat Support Link Email: carey.helpdesk@jhu.edu |
| Krieger School of Arts and Sciences (KSAS) | Students are encouraged to reach out to faculty if they are experiencing issues in their courses. |
| Peabody Institute | Select Canvas Support at the Peabody IT Service Desk |
| School of Advanced International Studies (SAIS) | Email: sais.odl@jhu.edu Phone: 202.663.5959 (9 am to 5 pm ET, Mon-Fri) |
| School of Education (SOE) | Email: soe-helpdesk@jh.edu Call our 24/7 help desk: 877-211-3095 |
| School of Medicine (SOM) | Submit a ticket via SoM Office of Information Technology Canvas Support |
| School of Nursing (SON) | Course Support: son-coursesupport@jhu.edu SON Help Desk: son-helpdesk@jhu.edu Phone: 410-614-8800 After-hours Support: Chat After Hours Phone: 877-379-4609 |
| Whiting School of Engineering (WSE) | Students are encouraged to reach out to faculty if they have questions about their course content and assignments. For technical assistance, please contact: cldtsupport@jhu.edu |
Students not affiliated with one of the divisions should direct their questions to the JHU Canvas Support Form.