Student Canvas Support by Division or School

Please use the following table to contact the applicable help email for any support needs based on your school or division. Additionally, the School of Public Health’s LMS CoursePlus and Center for Talented Youth’s Moodle continue to be used by those divisions and they support them directly.

School/Division Student Support Contact 
Advanced Academic Programs (AAP) Online students have 24/7 access to Help Desk support: 
Call our toll-free help desk at (844) 417-0874
Chat with the help desk now
Email: [email protected]
Carey Business School  24/7 technical help for Carey courses, for immediate support:
Call toll-free: 877-379-5788
Chat: Chat Support Link
Email: [email protected]
Krieger School of Arts and Sciences (KSAS)  Students are encouraged to reach out to faculty if they are experiencing issues in their courses. 
Peabody Institute  Select Canvas Support at the Peabody IT Service Desk 
School of Advanced International Studies (SAIS)  Website:
Email: [email protected] 
Phone: 202.663.5959 (9 am to 5 pm ET, Mon-Fri)
School of Education (SOE)  Email: [email protected]
Call our 24/7 help desk: 877-211-3095
School of Medicine (SOM)  Submit a ticket via SoM Office of Information Technology
Canvas Support
School of Nursing (SON)  Course Support:  [email protected] 
SON Help Desk:  [email protected] 
Phone: 410-614-8800 
After-hours Support: Chat After Hours
Phone: 877-379-4609 
Whiting School of Engineering (WSE)  Students are encouraged to reach out to faculty if they have questions about their course content and assignments. For technical assistance, please contact: [email protected] 

Students not affiliated with one of the divisions should direct their questions to the JHU Canvas Support Form.