Please use the following table to contact the applicable help email for any support needs based on your school or division. Additionally, the School of Public Health’s LMS CoursePlus and Center for Talented Youth’s Moodle continue to be used by those divisions and they support them directly.
| School/Division | Student Support Contact |
|---|---|
| Advanced Academic Programs (AAP) | Online students have 24/7 access to Help Desk support: Call our toll-free help desk at (844) 417-0874 Chat with the help desk now Email: [email protected] |
| Carey Business School | 24/7 technical help for Carey courses, for immediate support: Call toll-free: 877-379-5788 Chat: Chat Support Link Email: [email protected] |
| Krieger School of Arts and Sciences (KSAS) | Students are encouraged to reach out to faculty if they are experiencing issues in their courses. |
| Peabody Institute | Select Canvas Support at the Peabody IT Service Desk |
| School of Advanced International Studies (SAIS) | Website: https://edt.sais.jhu.edu Email: [email protected] Phone: 202.663.5959 (9 am to 5 pm ET, Mon-Fri) |
| School of Education (SOE) | Email: [email protected] Call our 24/7 help desk: 877-211-3095 |
| School of Medicine (SOM) | Submit a ticket via SoM Office of Information Technology Canvas Support |
| School of Nursing (SON) | Course Support: [email protected] SON Help Desk: [email protected] Phone: 410-614-8800 After-hours Support: Chat After Hours Phone: 877-379-4609 |
| Whiting School of Engineering (WSE) | Students are encouraged to reach out to faculty if they have questions about their course content and assignments. For technical assistance, please contact: [email protected] |
Students not affiliated with one of the divisions should direct their questions to the JHU Canvas Support Form.