Faculty Canvas Support by Division or School

Please use the following table to contact the applicable help contact information for any support needs based on your school or division. 

School/Division Faculty/Staff Support Contact 
Advanced Academic Programs (AAP) During the Canvas Pilot please reach out to your respective ID. 

Online faculty have 24/7 access to Help Desk support: 
Call our toll-free help desk at (844) 417-0874
Chat with the help desk now
Email: jhaap@support.edu.help 
Carey Business School Email: Carey.Learning@jhu.edu 
Krieger School of Arts and Sciences (KSAS) Email: cerweb@jhu.edu 
Peabody Institute Select Canvas Support at the Peabody IT Service Desk 
School of Advanced International Studies (SAIS) Email: sais.odl@jhu.edu 
Phone: 202.663.5959 (9 am to 5pm ET, Mon-Fri) 
School of Education (SOE) Email: Soe-mtt@jhu.edu 
School of Medicine (SOM) Email: Coursesupport@jhmi.edu
School of Nursing (SON) Course Support:  son-coursesupport@jhu.edu 
SON Help Desk:  son-helpdesk@jhu.edu 
Phone: 410-614-8800 
After-hours Support: Chat After Hours
Phone: 877-379-4609 
Whiting School of Engineering (WSE) Website: Access Support Resources
Email: cldtsupport@jhu.edu 
Faculty Canvas Support by Division or School

Faculty or staff not affiliated with one of the divisions should direct their questions to the JHU Canvas Support Form.